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FAQ

GOODCHA FREQUENTLY ASKED QUESTIONS

Product information Goodcha

What material are Goodcha sunglasses made of?

  • The frames of Goodcha baby and children (sun)glasses are made of thermoplastic elastomer, a soft flexible rubber material. This material is very suitable for babies and children, as it ensures that the sunglasses or Screen Time glasses are indestructible and 100% BPA-free. The lenses are made of polarized UV400 (category 3) protected polycarbonate. Great for babies and children, because polarized lenses block the glare and reflection of light better than other types of sunglass lenses.

Are Goodcha sunglasses UV protected?

  • Goodcha sunglasses are 100% UV400 (category 3) protected to protect the eyes of your newborn or child. The polarized lenses protects against UVA + UVB rays and ensures that glare and discomfort is reduced. Ideal for your little one to enjoy the surroundings while protecting his or her eyes from the sun.

What are Screen Time glasses?

  • The pace of technology is hard to keep up with. We can't escape it. Parents are increasingly using technology as a tool to educate children, such as television, tablet or smartphone. Excessive exposure to blue light can cause problems falling asleep at night and contribute to eye strain. Goodcha's Screen Time glasses offer blue light protection to prevent these problems.

Are Goodcha sunglasses frames BPA free?

  • Yes, the frames of our sunglasses and Screen Time glasses are 100% BPA free. Our products (material) comply with the European Chemicals Regulation: REACH and the United States Federal Government Agency: FDA. Goodcha sunglasses and Screen Time glasses are EN ISO12312-1 2013 & CE certified, the European standard for personal protective equipment.

Are Goodcha glasses certified?

  • Goodcha glasses are EN ISO12312-1 2013 & CE certified, the European standard for personal protective equipment and the material complies with the European chemical regulation: REACH and the agency of the federal government of the United States: FDA.

What are polarized sunglasses?

  • Polarized sunglasses are sunglasses with polarized lenses. These lenses have a special filter that protects against annoying glare that occurs when sunlight is reflected. Consider, for example, the reflective sunlight that shines on water, the beach, garden tiles or snow. Sunglasses with polarized lenses eliminate these glare and ensure that glare and discomfort are reduced and your little one can see better. Of course, these polarized lenses are also UV400 protected (category 3) and offer 100% protection against UVA and UVB rays.

Are Goodcha sunglasses sustainable?

  • Goodcha baby and children sunglasses and Screen Time glasses are durable. To start with, our glasses are produced in a human-friendly way and made from sustainable material: TPE. TPE (thermoplastic elastomer) is a synthetic rubber that is recyclable. The glasses last a long time because they are indestructible and do not contain any toxic substances. The material of the glasses complies with the European regulation for chemicals: REACH.

What sizes does Goodcha have of the (sun)glasses?

  • After fitting our glasses (with and without an adjustable detachable headband) to baby and child models in various age groups, we have divided our sunglasses and Screen Time glasses into 2 age groups as a general guideline: infant-toddler (0-3 years) and kids (3-6/7 years). See our sizes below. For the exact sizes per sunglasses model, we recommend that you view the product details in our webshop.
Baby toddler glasses (0-3 years):
  • Leg length = 109 - 111 mm
  • Face width = 109 - 111 mm
  • Lens height = 35 - 39 mm
  • Lens width = 42 - 43 mm
Kids glasses (3-7 years):
  • Leg length = 110 - 116 mm
  • Face width = 115 - 120 mm
  • Lens height = 40 - 47 mm
  • Lens width = 48 - 52 mm

How do I maintain my Goodcha glasses?

  • We recommend using warm water and soap to clean your Goodcha glasses. In order to get the lenses optimally clean, we recommend that you use a microfiber cloth to dry the lenses.

Are Goodcha sunglasses fashionable?

  • We have researched the most fashionable glasses of the past (and future) years. Our designs have been applied to this so that your baby or child always has a sunny day with the most fashionable sunglasses on or goes to the cinema with the most trendy Screen Time glasses.

Payments

What payment methods does Goodcha have?

  • Via our website you can pay via Credit card, Ideal, Apple Pay, Google Pay, Bancontact and Shop Pay.

Exchange and return

How can I exchange my item?

  • Did you receive your item but for some reason changed your mind and would you rather replace it with another item? No problem! You can exchange your item in new and unused condition in the original packaging within 14 working days. Please note that the item was purchased through our direct website. If you would like to exchange your item, send us an email at info@goodcha.nl and we will contact you as soon as possible with the steps to exchange. When you return your item to us, you must include the following: the original receipt (which you received with your order), a description of the reason for the exchange and the alternative item you wish to order. If there is a difference in the payment amount, we will contact you. Please note that Goodcha is not responsible for the return costs and returns lost in transit. We recommend using a shipping method with delivery receipt as Goodcha is not responsible for returns lost in transit.

How can I return my item?

  • Did you receive your item but are you not satisfied for some reason and do you want to return it? We want our customers to be satisfied with the item they have ordered. You can return your item in new and unused condition in the original packaging within 14 working days. Please note that the item was purchased through our direct website. If you would like to return your item, please send us an email at info@goodcha.nl and we will contact you as soon as possible with the steps to return. When you return your item to us, you must include the following: the original receipt (which you received with your order) and a description of the reason for the return. Please note that Goodcha is not responsible for the return costs and returns lost in transit. Once we have received the returned item, we will process the refund within 2 business days to the bank account or credit card you used to purchase your item. Because our refunds are processed through Shopify, it can take up to 10 business days for the refund to be issued.

How long does the return / exchange process take?

  • We will do our best to process your return and exchange as soon as possible. Once we receive the returned / exchanged item, we will send the alternative item or process the refund within 2 business days to the bank account or credit card you used to purchase your item. Because our refunds are processed through Shopify, it can take up to 10 business days for the refund to be refunded or for the alternate item to be delivered within 10 business days, depending on the payment provider or shipping provider.

How long will it take to get my refund?

  • We will do our best to process your refund as soon as possible. Once we have received the returned item, we will process the refund within 2 business days to the bank account or credit card used to purchase the item. Because our refunds are processed through Shopify, it can take up to 10 business days for the refund to be issued.

Order and shipping

When will I receive my order?

Our goal is to ship all orders as quickly as possible, so that your little one can enjoy his or her Goodcha glasses as soon as possible. We process and ship orders Monday through Friday, during office hours. Was your order made before 3:00 PM (CEST)? Then your order will be processed the same day. Orders placed after 3:00 PM (CEST) will be processed the following business day. As soon as your order has been shipped, you will receive a confirmation email with a track and trace number. You can then track your order. Estimated delivery times by region:


Netherlands: 1-2 business days

Europe: 2-5 business days

Asia: 3-5 business days

Africa: 4-5 business days

South America, USA, Canada, Middle East, Australia, New Zealand, China: 5-7 business days


Please note that during sales periods, delivery may take longer than usual. Delivery times as shown above count from the moment your package is shipped from the warehouse.

What is the status of my order?

  • Have you received a confirmation email with your track and trace number? Then follow the steps in the email to see where your order is. If you have not received this e-mail after 24 hours, please contact us at info@goodcha.nl.

Where is my order?

  • Have you received a confirmation email with your track and trace number? Then follow the steps in the email to see where your order is. If you have not received this e-mail after 24 hours, please contact us at info@goodcha.nl.

Does Goodcha also ship internationally?

  • For sure! Goodcha ships worldwide.

General

Why do I have to protect my child's eyes extra from the sun?

  • The sun contains UV radiation and children's eyes are more vulnerable to UV radiation and a lot of light than adults. The children's pupil is larger and the lens of the eye contains less protective pigment. Too much sunlight can cause permanent damage to the eyes. Good protection is therefore very important for babies and children: polarized UV-400 protective sunglasses. A baby's face should be kept in the shade at all times and it is advised to protect their eyes with good sunglasses and a wide-brimmed hat.

From what age do children need to wear sunglasses to be protected from UV radiation?

  • The younger the child, the more vulnerable their eyes are to UV radiation. Their pupil is larger and their eye lens contains less protective pigment. Babies in particular need to be well protected. A baby's face should be kept in the shade at all times and it is advised to protect their eyes with good sunglasses and a wide-brimmed hat.

Why do I need to protect my child's eyes against blue light while watching television or when he/she is on the smartphone?

  • Nowadays we come into contact with a screen more and more, this applies to both adults and children. We have laptops, computers, tablets, mobile phones, etc.. However, we often forget that this also demands a lot from our eyes. Excessive exposure to blue light can cause problems falling asleep at night and contribute to eye strain. For example, the blue light coming from a screen makes our brains believe that it is daytime. Screen use can also lead to headaches and eyestrain. That is why it is important to protect the eyes with blue light blocking glasses, the Goodcha Screen Timer glasses for kids!

Does wearing a cap or hat provide adequate protection for my child?

  • A cap or hat with a wide brim only protects against direct UV radiation, but it does not protect against indirect UV radiation that reflects off the ground, walls and water. On the beach under a parasol, for example, 15% of the UV radiation will penetrate through reflection. Polarized UV-400 protective sunglasses are therefore strongly recommended.

When is the UV radiation strongest?

  • UV radiation is strongest in the summer months, between 12 pm and 3 pm.

What are your opening times?

  • Our opening times are:
  • Mondays - Fridays 9:00 am - 5:30 pm
  • Weekends: closed

How do you protect my privacy?

  • We do everything we can to guarantee your privacy. For example, we take appropriate security measures so that your data is not lost or that a third party has access to it. Some of these measures are:


  • Our website is supported by Shopify, a AVG-reliable platform that has an SSL certificate. Shopify is certified in accordance with Level 1 PCI DSS. This means that all your data and customer information is extremely secure.
  • We have a strict access policy. This means that only authorized staff members/third parties have access to your personal data and that they have a strong confidentiality obligation; and,
  • We enter into agreements with third parties who process your personal data on our behalf so that they handle your data just as carefully as we do.